Visiting a Personal Care Home during COVID-19



Click here for personal care home contact information.


The risk that COVID-19 poses to the residents of personal care homes (PCHs) is clear.

We know that family and friends are integral to the overall health, well-being and quality of life of residents within PCHs. Balancing necessary preventative measures with maintaining the vital connections that residents have with family members and support systems has been at the heart of every stage of our response. However, while preventing the spread of this virus within our facilities remains a central priority, the likelihood that COVID-19 will be a part of our ‘new normal’ for a longer duration requires us to find a longer-term balance between preventative measures and the many benefits of ongoing interaction between residents and their loved ones.

On-site Visits


      • ONLY ONE designated family caregiver may be allowed;
        • If additional precautions are in place, further restrictions for designated family caregivers may also be in place.
      • Please contact the PCH in which your loved one resides to discuss the designated family caregiver guidelines.  Click here for personal care home contact information.
      • The designated family caregiver must not visit or be in contact with other residents;
      • Designated family caregivers will be screened before entry, including assessment for symptoms or known exposure to COVID-19 prior to entry. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms;
      • Restrictions apply to visitors who have travelled outside of Manitoba within the past 14 days;
      • Designated family caregivers are required to sign in and out of each visit and to bring and wear a non-medical mask for the duration of the visit;
      • Designated family caregivers will be escorted to the designated visit location and are asked to perform proper hand hygiene and to minimize contact with surfaces (e.g. escorting staff member will press elevator buttons, open doors, etc.);
      • All designated family caregivers must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 metres apart) at all times. Visits may be suspended if designated visitors do not comply with these measures.
      • Out of Province Designated family caregivers – Consideration of out of province visitors will be given to the Pandemic Response Level and current/applicable Public Health Orders, role of the visitor (e.g. designated family caregivers from border communities), and end of life care. Pandemic Response Level Red and Orange
        • Designated family caregivers who travel from out of province (e.g. border communities) to provide care and support to a resident of a Manitoba personal care home may continue to visit and are not required to self-isolate. They must be screened and must adhere to all Public Health Orders and Infection Prevention and Control requirements, including:
          1. Display NO symptoms of COVID-19;
          2. Restrict their travel to the minimum required for the purpose of their visit; and
          3. Limit their use of local services to the minimum required for the purpose of their visit.
What you Need to Know
    • ‘Designated family caregivers’ are those deemed essential to the emotional wellbeing, health, and quality of life of your loved one. In most cases, visitors should be close family and/or friends who have a clearly established pattern of involvement in providing care and support.
    • All visits by designated family caregivers must be pre-booked prior to the scheduled visit. To comply with physical distancing measures, sites may need to restrict the number of visits per time slot, in the visiting area.
    • A maximum of one designated visitor per resident will be permitted at a time.
    • Pets are not permitted. 
    • Due to required infection control practices, food/beverages and items may not be allowed during on-site visits.
Off-property visits are not recommended

Given the risk to residents and to the facility associated with unknown nature of contacts, exposure and other required safety measures. 

Protecting the health and well-being of your loved ones and staff remains one of our top priorities.

Regular assessment by public health officials of the impact and evaluation of the need for adjusted visitor restrictions will continue as developments evolve. Once again, thank you for your cooperation and understanding as we take every measure to protect you, your loved ones and our staff.

Bringing Items for your loved ones

At this time, cards, magazines, newspapers, books, flowers and plants can be brought in for your loved one. These items must be dedicated to the individual resident and not shared amoungst residents or staff.